RuoChen Precision Manufacturing Co., Ltd. (“RuoChen,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information and project information you provide through https://rcjmzg.com and related communications.
This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and what choices and rights may be available to you.
Who We Are
RuoChen Precision Manufacturing Co., Ltd. is a precision manufacturing company located in Dongguan, Guangdong, China. We provide services including CNC machining, injection molding, sheet metal fabrication, 3D printing, die casting, vacuum casting, wire EDM, prototyping, and low-volume and mass production.
- Website: https://rcjmzg.com
- Email: info@rcjmzg.com
- Telephone: +86 189 2252 5786
- Address: 31 Fowa 2nd Street, Dalang Town, Dongguan City, Guangdong, China
For the purposes of applicable data protection laws, RuoChen is generally the organization responsible for determining how personal information submitted through this website is used.
Information We Collect
We may collect the following categories of information.
Information You Provide
When you contact us, request a quotation, submit a project, or communicate with our team, you may provide:
- Your name, company name, job title, email address, telephone number, and country or region
- Project requirements, requested quantities, materials, tolerances, surface finishes, delivery expectations, and other manufacturing details
- Messages, questions, feedback, and communication records
- Billing, shipping, purchasing, and transaction information when an order proceeds
- Any other information you choose to provide
Uploaded Project Files
Our quotation and contact forms may allow you to upload files such as:
- 2D drawings and 3D CAD models
- STEP, STP, SLDPRT, IPT, PRT, SAT, DWG, and DXF files
- PDF documents, images, specifications, ZIP files, and RAR files
- Product designs, dimensions, tolerances, material requirements, and other technical information
Please do not include unnecessary personal information in uploaded files.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type and operating system
- Referring pages
- Pages visited and time spent on the website
- Approximate location derived from an IP address
- Website performance, error, and security logs
- Cookie and similar technology information
How We Use Your Information
We may use collected information to:
- Respond to inquiries and quotation requests
- Review drawings, CAD files, specifications, and manufacturing requirements
- Evaluate manufacturability and provide DFM feedback
- Prepare quotations, production plans, and delivery estimates
- Manufacture, inspect, package, and deliver ordered products
- Manage customer accounts, orders, payments, and after-sales support
- Communicate about project updates, technical questions, and order status
- Improve our website, services, production processes, and customer experience
- Maintain website security and prevent fraud, spam, misuse, and unauthorized access
- Keep business, accounting, quality, and compliance records
- Comply with legal obligations and enforce our agreements
- Send relevant business communications where permitted by law
We do not use uploaded project files for unrelated marketing purposes.
Legal Bases for Processing
Where the European Economic Area, United Kingdom, or similar data protection laws apply, we may process personal information based on one or more of the following grounds:
- Taking steps at your request before entering into a contract
- Performing a contract or manufacturing order
- Complying with legal, accounting, tax, export, or regulatory obligations
- Pursuing legitimate business interests, such as responding to B2B inquiries, improving services, securing the website, and managing customer relationships
- Your consent, where consent is required
You may withdraw your consent at any time, although this will not affect processing already carried out lawfully.
How We Handle Drawings and Technical Files
Drawings, CAD models, specifications, and other project materials submitted for quotation or manufacturing are used to:
- Review project feasibility
- Prepare quotations
- Provide engineering or manufacturability feedback
- Plan production and inspection
- Fulfill agreed manufacturing services
- Maintain necessary project and quality records
We take reasonable measures to restrict access to submitted files to personnel and service providers who need the information for legitimate project purposes.
Where a separate nondisclosure agreement, purchase agreement, or confidentiality agreement has been signed, that agreement will govern in the event of a conflict with this Privacy Policy.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate essential website functions, remember preferences, maintain security, understand website usage, and improve performance.
Cookies may include:
Essential Cookies
These cookies support core functions such as page navigation, form submission, security, and website stability.
Analytics and Performance Cookies
These cookies help us understand how visitors use the website, which pages are viewed, and whether technical problems occur.
Preference Cookies
These cookies may remember language, display, or other website preferences.
Where required by applicable law, we will request consent before using non-essential cookies. You can also manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functions.
How We Share Information
We may share information only when reasonably necessary with:
- Employees, engineers, quality personnel, sales representatives, and project managers
- Website hosting, email, cloud storage, cybersecurity, analytics, and IT service providers
- Manufacturing partners, material suppliers, surface treatment providers, inspection providers, and other subcontractors involved in an approved project
- Freight forwarders, customs agents, couriers, and logistics companies
- Payment processors, banks, accountants, auditors, insurers, and professional advisers
- Government authorities, regulators, courts, or law enforcement where required by law
- A buyer, investor, successor, or adviser in connection with a merger, restructuring, acquisition, or transfer of business assets
Service providers and project partners are expected to use the information only for the relevant service or project purpose.
We do not sell personal information for monetary compensation. We also do not use submitted CAD files or technical drawings for third-party advertising.
International Data Transfers
RuoChen is located in China and serves customers in multiple countries. Information submitted through the website may therefore be processed or stored in China or in other jurisdictions where our service providers or project partners operate.
Data protection laws in those jurisdictions may differ from those in your country. Where required by applicable law, we will use reasonable safeguards for international transfers of personal information.
Data Retention
We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Responding to inquiries and quotation requests
- Managing current and potential customer relationships
- Completing manufacturing projects and providing support
- Maintaining quality, inspection, order, tax, accounting, and legal records
- Resolving disputes and enforcing agreements
- Protecting confidential project information and intellectual property
Retention periods may vary depending on the type of information, project requirements, contractual obligations, and applicable laws.
When information is no longer reasonably required, we may delete, anonymize, or securely archive it.
Data Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information and project files against:
- Unauthorized access
- Accidental loss
- Improper disclosure
- Alteration
- Misuse
- Destruction
However, no website, email system, file transfer method, or electronic storage system can be guaranteed to be completely secure. Customers should use appropriate precautions when transmitting highly confidential or export-controlled technical information.
Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of certain personal information
- Request restriction of certain processing activities
- Object to certain processing based on legitimate interests
- Request a portable copy of eligible information
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
- Submit a complaint to an applicable data protection authority
To exercise a privacy right, contact us at info@rcjmzg.com. We may need to verify your identity before completing a request.
Some information may be retained where required for legal, tax, security, contractual, quality, or dispute-resolution purposes.
California and Other U.S. State Privacy Rights
Residents of California and certain other U.S. states may have additional rights under applicable privacy laws, including rights to request access, correction, deletion, or a copy of personal information.
Where applicable, you may also have the right to opt out of the sale or sharing of personal information for targeted advertising.
RuoChen does not sell personal information for monetary compensation. Requests may be submitted to info@rcjmzg.com.
We will not discriminate against you for exercising a privacy right protected by applicable law.
Marketing Communications
We may send business-related communications to existing customers, prospective customers, or other professional contacts where permitted by law.
You may unsubscribe from promotional emails by using the unsubscribe instructions in the email or by contacting info@rcjmzg.com.
You may still receive non-promotional communications concerning active quotations, projects, orders, payments, shipping, quality matters, or legal notices.
Third-Party Websites and Social Media
Our website may contain links to third-party websites, social media platforms, video platforms, or external services.
These third parties operate under their own privacy policies and practices. RuoChen is not responsible for the content, security, or privacy practices of third-party websites.
We recommend reviewing the privacy policy of any external service before submitting personal information.
Children’s Privacy
Our website and manufacturing services are intended for businesses and adult users. They are not directed to children.
We do not knowingly collect personal information from children under the age required by applicable law. If you believe a child has submitted personal information to us, please contact us so that we can review and delete it where appropriate.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our website, services, data practices, or legal obligations.
The revised version will be posted on this page with a new “Last Updated” date. Material changes may also be communicated through an appropriate website notice.
Contact Us
For questions, requests, or concerns about this Privacy Policy or our handling of personal information, contact:
RuoChen Precision Manufacturing Co., Ltd.
- Address: 31 Fowa 2nd Street, Dalang Town, Dongguan City, Guangdong, China
- Email: info@rcjmzg.com
- Telephone: +86 189 2252 5786
- Website: https://rcjmzg.com
